Play button not responding

Hello: I write to you by this means to make you get my restlessness, because the weekend in a social event, began to fail the controller denon mcx 8000. the fault is that I hang the play (not working) as it does not get information Midi on all platforms either engine or mido with serato I attach a video so you see the problem since it has 7 months the controller. I expect an answer I greet you

1 Like

The warranty which came with your unit will cover a button replacement as long as it appears to be normal use.

Hello,

Thanks for posting. Sorry to hear you’re having issues with your MCX8000.

Warranty and non-warrantyclaims are not handled here on the forum, but I can point you in the right direction! Here are a couple of options that you could choose from:

  • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the Denon DJ Support Page. Select Warranty or Service Inquiry from the drop-down menu.

or

Make sure to reference or link this thread or help out the support team.

I hope this helps! Let me know if you have any additional questions.

A post was split to a new topic: New firmware drivers?