Only one channel working on Booth and RCA out

Hey there,

Just wondering if any one has this issue where the Prime Go only has audio coming out of one channel on the booth and RCA outs?

I’ve checked the mono/stereo switch and it’s in stereo. I’ve also tried different cables with no luck. I can plug my iPad into my PA (it’s a Yamaha DXR10) and the issue seems to be the pots on the Denon.

XLR is working fine. Playing a track like You Shook Me All Night Long, produces the correct stereo placement on XLR.

On the booth or RCA, I would only have one side (either right or left)

The unit is pretty awesome, perfect for events and the software is pretty accurate, however audio out of only one channel is a concern.