No Volume control on Microphone

I have DNMCX6000MK2, which I purchased back at the end of December 2019 as I was planning to get back to djing events, but due to COVID I press paused on djing until today. The volume control on both mic 1 & 2 don’t control the volume of my microphones, I had to use the knobs on the cordless unit’s to adjust the volume. The mute buttons work, just not the volume knobs. .

Any suggestion on the problem and the fix? Thanks - jonny

Hey @jonnyrockcom Welcome to the forum and sorry to hear you’re running into some issues. If you are experiencing a hardware problem, definitely feel free to reach out to our tech support team via www.denondj.com/support - They’ll be able to help you more efficiently.