Hello all I’ve just set up my new Denon SC5000 brand new out of the box (arrived this afternoon) I’ve updated the firmware and I am having a problem already. No matter what I do the player will NOT scratch - all it will do is speed up or down. I press and un-press the vinyl button and the problem remains regardless of it being lit up and engaged to on or off …
Any help?
Did you remove the protective foil of the platter?
If not. Do that and answer back.
If yes. Contact support.
No and I just did and now it works.
Thanks
Really confused as to how that would effect it lol it was just a small clear strip of tape but least it works now.
It’s a capacitive platter and it calibrates while booting the SC up.
Try operating a smartphone with gloves on! 
The screen foil on the SC however, “could” be left on. I still did not remove it after a year now and works perfectly.
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