NEVER Purchasing Denon Again!

Costumer service su*cks, emailed them months ago about my Prime 4 touch sensor not responding to touch but seems like they pushed it to the side. Scratching is a main feature and I can’t even to it on a $2000 setup. Tried calling, emailing and the forum with no luck. My warranty is going to expire and I will be stuck with a defective device. I keep going out of my way to get response multiple times … Covid is over and everything has opened back up so why is it so difficult getting a repair or a replacement?!? This should’ve been taken care of 6 months ago when I first contacted them. I will never purchase Denon again just because of their costumer service. I don’t know how pioneer’s customer service is, but i will be doing research on all of that before I make another big purchase. Highly disappointed with Denon, thought they would stand with with their name, but they don’t. If you’re thinking about purchasing from them, think twice.

Sam Nazaretian Technical Support & Return Authorizations Specialist inMusic Brands Case number: 1912724 CalderonWestley@yahoo.com Ive reached out to you with no success, now please reach out to me. Thank you.

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4 posts were merged into an existing topic: Jogwheel Touch Sensor issues.