[NEED MORE INFO] Engine Prime Crash Corrupts Database and Crash Loop

Engine 1.3.1

  • **Steps to Reproduce: iTunes Library Refresh Album Library Import Serato Tags Import MCX8000 Compatibility Check all of the above result in Engine crash yielding a corrupt database. subsequent Engine launches fail requiring a deletion of the database to get out of the crash loop.

MCX8000 Compatibility Check is disabled in preferences but engine ignores this and runs the process at launch. if process is not cancelled in time, engine will crash.

iTunes library resides in dropbox folder and is fully accessible problem free from all machines with iTunes software, Serato, and Rekordbox.

  • Reproducibility: (10/10)

MacOS 10.14.5

Tested on MacBook Pro 2012, MacBook Pro 2014, iMac Pro 2017, Hackintosh

can provide video if needed.

Hi @Zero, thanks for posting. A video would be very helpful, please provide.

Hi @Zero,

I don’t have this issue on my 10.4.5 machine.

Does the crash happen if your iTunes collection is not stored in the cloud?

Please provide more details that might help us reproduce in our environment.

For example:

  1. Open Engine
  2. Click this…
  3. Do this…

Result: Crash
Expected Result: No crash

A video would be helpful too. Thanks!

what’s the best way to get a video to you guys? a youtube link? I have two video examples of this happening.

Hi @zero, yes if possible, please upload to youtube as “unlisted”. Thank you!

1 Like

Hey @Zero,

Were you able to upload the video?

sorry for the delay. here they are. let me know if you need logs or anything else.

Hi @Zero,

Very sorry for the delay!! Thank you for uploading the videos.

Could you upload the crash reports for both instances? You can upload them here. Crash logs can be found: ‎⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ username⁩ ▸ ⁨Library⁩ ▸ ⁨Logs⁩ ▸ ⁨DiagnosticReports⁩

We’ve addressed some crashes in Engine Prime v1.3.2 which is now in private Beta. I’d like to see if this build fixes your issues. Please send me a PM if you are interested in testing this build against your issue.


I’ll upload the crash reports later tonight. thanks!