Software or Firmware Version: (1.2, 1.3.1, etc…)
Firmware 1.3.1
Steps to Reproduce: (Turn on unit, press button X, etc…)
Expected Result: (ex: It does X…)
Actual Result: (ex: It does Y…)
Reproducibility: (ex: Happens 1 out of 10 times.)
the problem is generated only sometimes and in the linked tray n2
Other Relevant Configuration Info: (ex: Plugged into a Windows 10 laptop.)
Operating System & Version (if applicable):
Link to Video Repro:
Hello friends! There is some kind of information about why the sc5000 cover is reset. After a while, today it happened again with tray 2 while adjusting a theme. using sandisk 2.0 front loading. towards the revision of the library update.
another question. The network cable. What category is 5e?
I’m sorry to hear the problem. I guess when you say “tray” you mean “USB port”, is that correct?
No … I’m talking about my second sc5000
Does it only happen on the USB 2 port?
Front port usb sporadically
Does it happen with multiple USB drives?
only one
Can you record a video of the problem that is happening?
If it happens again I will.
For network cable you can use any Cat5 cable or higher. I use Cat7 in my configuration.
Thanks for the info. I want to change it for a more armored and shorter one since I use everything inside a case
NOTE.
Until now, the error has been corrected.
1.- update the library correctly on my pendrive (which I had previously done wrong) (which could have generated some reading error)
2.- and improved the quality of the pendrive 3.0 150mb of reading.
3.- I use serato video and I have a connected USB hub always energized (which could also have generated some inconveniences)
To use without serato, I disconnected all the USB cables of my sc5000 to avoid any type of energy circulation that could form an induction.
4.- I was using current without residential land without knowing it and now this was corrected.