I just bought an MCX8000 and I can’t get it to connect to Serato DJ Pro. I have a MacBook and am running macOS Mojave. I have already enabled microphone access for Serato DJ Pro on my Mac as the Serato website suggests when running Mojave. I have looked on the Denon website for any needed drivers but there doesn’t seem to be any needed for Mojave.
When I connect the controller, the status information in yellow at the bottom of Serato DJ Pro says that it is connecting to the MCX8000, and that it could take up to one minute. But then it gives the error message “failed to connect audio.” When I open “My Serato,” it also recognizes that the MCX8000 is connected. The MCX8000 screens themselves show the beginning of my track list, so there is some type of communication. But I cannot scroll or perform any functions whatsoever.
I have tried restarting my computer, looking for updates and drivers, connecting and powering on the controller before opening Serato and vise versa.
This is really disheartening after just dropping so much money on the unit. I can’t even get it to connect to Serato.