MC4000 MAC Connection Issue

Legacy Products Controllers
1

Dear Community,

I am brand new to this forum and am new to Denon (used Pioneer in the past). I just received my Denon MC4000 but have some serious issues:

I cannot connect my MC4000 to my MacBook Pro, 2012 - Catalina 10.15.1

I’ve connected it with the supplied usb cable, but whenever I switch on the controller, i only see the shift buttons, load buttons, and loop buttons illuminated. I can’t scroll through files on Serato Pro - 2.3.5 (14 day trial). Controller seems to do nothing.

Does anyone have any suggestions? I looked under ‘System Preferences’ - ‘Privacy & Security’ - ‘Microphone’ and Serato is not listed here either.

I don’t have the controller wired to an amp yet as I am not at home. What I do have is: controller connected to MacBook w/ USB, and MacBook connected through Bluetooth to external speaker.

I am baffled. Thank you in advance!

Landon

2

Connect the controller to speakers not the laptop

Make sure Serato DJ Pro software decks are on INT Mode.

Did you try Serato Lite?

3

Thanks for you input Mufasa! Much appreciated!!

I’ve got it working now; the problem was my Serato Pro software - the 14 day trial isn’t activating, which means the software wasn’t activated. I downloaded Serato Lite just to test to see if it would work, and it does! I will purchase Serato Pro tomorrow and there should be no issues with it… hopefully.

Cheers!

1 Like