The left-hand platter screen on my Prime 4 has stopped working, I only had the unit for 6 weeks before this problem occurred. The unit encouraged me to update to the latest firmware (see the pictures attached), though this did not work. Does anyone know a fix? I contacted support about the issue on the 13th of May and received a response from someone at Denon/inMusic telling me that someone from Denon will be in touch soon to help, but I’m still waiting for assistance. I know that the whole Covid19 situation has slowed things down, but it’s been almost two weeks since the initial reply to my support email and the unit developed the fault over three weeks ago. The only email I have recieved since is a customer satisfaction survey which makes me think that maybe somehow my case has been accidentally marked as resolved?
I have attached some pictures for your reference, the platter with the Orange LED ring is the one that has developed the fault with the screen. The right-hand side platter (Purple) is working as expected.
Any one else had this issue or know of a fix?