Jog Wheel ISSUE when moving jog wheel fwd

When I go to move the JOG WHEEL FWD it drags the song backwards and the platter becomes very unresponsive it used to do it every once in a while but now it is constantly doing it

Hi @djgabe

Can we please request that you don’t multi post on the same topic and in the same sub-forum/category. Your duplicate topic has been removed

Thank you

Hi @djgabe - Our technical department is discussing this issue as we speak, however we are unable to view your video? Any chance you could re-upload it please?

Hello, Here are two videos, I have tried changing out the USB Cable, different power outlet and that has not worked either