So I have transferred all of my music using engine onto a USB3.0 128GB USB flash drive which is formatted to FAT32.
I can see all of the music on the drive and it seems to be in the readable Engine format. However when I plug the drive into the MCX8000 it reads the flash drive but does not find any media on the drive.
The MCX8000 is on the latest version of firmware and I have used Engine 1.5
Anyone else had issues or know how to resolve this?
Try formatting the USB drive in the MCx8000 FIRST. After that plug your drive into your computer, analyze all your music in Engine 1.5.2 and drag it from Engine into the USB playlist folder(bottom left hand side of the Engine software).
There is no option within the MXC8000 to format a USB stick
Ok so it seems the original tool I used for Formatting the drive to Fat32 didn’t do a good enough job.
So I used this tool Format Fat32 Program
To format my drive and Now I can read files directly off of the USB stick
Did a Quick test with Engine and this is also good.
Issue resolved.
Glad to hear it, Jonny! Please post back if anything else surfaces–I’ll be happy to help.
Hi, does anyone know why I can not get my MCX8000 work with external HDD larger than 128 GB? I have the latest firmware and HDD (750GB) formatted to FAT32.
Hi is it a hard drive or a USB flash drive/ memory stick / thumb drive?
If hard drive, is it powered by a proper power supply from a wall outlet or trying to run from USB power only?
Does the device suggest it has encryption eg: “data vault” , “secure travels” ? Such devices load a special PC and Mac driver which handles the decryption - but of course a media player can’t read that decryption file so won’t be able to see the data properly either.
When plugged into a PC, does the drive show itself just as one big drive letter or two (or more? Also, when plugged into PC , does any pop welcome screen or pop up splash screen appear briefly? (Not just theusual windows “I see a new USB device” message. If so, you may only be formatting a particular partition on the drive, rather than formatting the drive itself. Some such partitions and software can only be removed using a small, free app downloadable from the drive manufacturers website - sometimes called a drive utility or deep formatted.
From what I can tell (and this is not a denon issue) USB HDD act differently to Flash drives in the fact they require inbuilt driver / controllers (normally built into windows / Mac OS X).
Flash drives don’t require these so will work.
Ive had a 2TB hard drive plugged into the 8000 for several months without issue. There are many different quirks and oddities on different drives and memory sticks for that matter. In the past, drives with extra “stuff” on them have proved troublesome / eg: one button back up , multiple ports, NAS boxes, cloud central drives etc
Also try what I found. Use the tool I linked to download and format the drive with proper fat32 as windows will not format to a correct fat32 drive and other tools won’t either so try the link I posted in this thread and see if it can read the drive then.
OMFG, I almost pulled my hair out on the Prime 4. Same issue, new USB stick did not get recognized even though it powered up. The link provided saved the day. Old tool worked where nothing else did to allow the new stick to work.
Originally tried different ports, normal reformat with Win10, even alternated between fat32 and exfat.
hello all i come to you years after you wrote here, with this “old” material… i got an issue with usb key, i’ve tried with 2 keys and a hard disk, and the controller doesn’t seem to be able to read 'em. i’ve used the verbatim’s software to fomat 2 usb keys, but nothing happens. and not being able to read usb keys means not able to update a firmware. i’ve tried to come back to factory default, but i can’t enter to that menu … any idea please ?
Try a better brand than verbatim
Try Corsair, Sandisk, etc but not the fake cheap ones from auction sites.
my usb key is a sandisk, looks original
even hardisk is a sandisk ssd 500G°
What are you formatting them as?
Out of interest what makes you choose the Verbatim software to format them over the standard Windows/Mac utility to do the same thing? and have you tried either of those to do it? The drives should be formatted as ExFAT.
i’ve already tried exfat and fat32 i used the verbatim soiftware afrter trying to format as fat32 with both windows and mac
What was stopping you formatting the disk with the Windows/Mac built in software?
Just to be clear here, are you trying to create a drive to perform a firmware update? have you ensured there is no partition on the drive and the firmware file is in the root folder on the drive?
i just try to, at least, be able to read my tracks from a usb key !!! to do so 
i formatted in exfat (doesn’t seems to work)
formatted in fat32 (dioesn’t read)
exported on exfat or fat32 from engine software, with mcx8000 compatibility
doesnt read
So let me come back, i’ve updated the firmware !!! it means i can read usb keys. hurray… now i’ve downloaded engine prime 1.6, copy crates and playlists on the usb key, and click on “export to mcx8000”. when i plug the keys i see them but i cant go read files/directory/crates/playlists inside …