Hey there fellow DJs.
I am completely new to this forum but I thought it would be the best place to potentially find help regarding this rather odd problem. I have been using my prime Setup (2 SC 5000s and an X1800 Mixer) for about 1.5 years now and about 2 months ago I first used Tidal to stream with the players. Everything worked perfectly, I connected an etherenet Cable to the HUB of the X1800 and was able to easily acces Tidal and stream songs.
Starting two days ago a massive issue came up. Whenever I start the setup with the ethernet cable plugged in or connect the ethernet cable once all devices are fully booted it causes the entire network between players and mixer to “collapse”. I can start the setup without an internet connection and everything works perfectly. The on air mode works, sync works, I can use the thumb drive in the 2nd Player etc. Once I connect the ethernet cable, nothing of that works anymore. I can’t access Tidal either and all the cue LEDs on the mixer loose their corresponding colour and turn blue.
The exact same setup worked seemlessly for about two months. The error source definitely seems to be my home Internet connection, since I tested the setup at my neighbours house and everything worked perfectly (including tidal connection).
Is it possible, that my router somehow doesn’t “accept” the prime units anymore and messes stuff up this way?
As I said, everything worked perfectly… until it didn’t. No changes to any device, no software update or anything simmilar.