@Reese I have not received a response from denon support.
Although the report is related, it is different since I am asking if there is an authorized technical service in Chile. If there is any representative of inMusic in Chile that can help me, to check the PCBs, or anything else that needs to be done to repair the prime4.
@mufasa Thanks for the clarification, I am looking for a solution on my own assuming the monetary costs.
@DJ_Sontag It is a retail provider, and I am told that it is not a representative of the brand here in Chile, also here in Chile any product has only a three-month warranty from the moment of the purchase. If the provider decides to extend the warranty for more months (action that the provider did not take), it could obtain a technical service area, nothing more.