Personally, I am not happy with your list you considered an update. It just bug fixes like you stated in the Release Notes. This software update doesn’t come with any new features or bells and whistles. I believe you failed to hear your users and their concerns or requests. I believe Denon has collected their users concerns and requests but based off your last update, you failed to apply the things your read.
This is my first post on this forum because I know how the routine goes behind the scene, because I work for a well known software that give their users the pie-face on real critical questions. So, I don’t need to chat copy/paste response. I think Denon missed the picture in the dj industry. Pioneer Dj is King of the hardware and Serato is King of the software. Pioneer DJ users love using Pioneer DJ products. It’s a cult like Apple. In addition, Serato users will be hard to peel away and convince Engine Prime is the music management software to use if don’t do frequent updates. I personally witness stories of these issues but I don’t want to post them. It is not necessary.
How did Denon Fail, well I have 2 SC5000 and X1800. I purchased them in December of 2018. Why isn’t there a sample drop function on the software or the hardware? Where is the recorder function to record my mixes but Denon added on Prime 4? This is not a rant, but exposing the failure of Denon. Why do a user that has SC5000 needs to disconnect the media drive or going into computer mode in order to connect to your computer make media music adjustment. Djs always making music adjustments. I think you failed at the sound quality of the SC5000 because there is a compression on the highs htz. I think you failed to get us the users frequent updates. I know you failed to optimize the music management. When I say failed, I mean failed to update what we really need and want (US). I think you failed marketing the SC5000 all types of djs because the unit is set better to EDM djs. I don’t Mix in Key and I don’t know a dj that does. The djs I know (and I know a lot) plays what is hot, so you left out rating display. You failed to update BPM for the unit. Please, this is not a rant but look, if our BPM analyze didn’t properly get the BPM. What do we do? Detach the media and connect back to the pc to manually correct the BPM? You failed to fix the search functions and So on.
Overall, I love my gear and it is great, I use them as my Prime Unit but I have to deal with making adjustment for the shortcomings. Shortcoming examples: for me to record my mixes, I need Serato recorder (so I’m back to Serato-3rd party). On my Mac and the X1800 mixer, channels 9/10 doesn’t work with Audacity (another 3rd party, also. Denon knows about this). And if I want to do Sample drop, well, I’m back to Serato or another 3 party software. I’m making adjustment all over the place. Denon, look, to win me (well you got me) and win other djs over especially, Pioneer and Serato users. You need explain in your next developer meeting this keyword. “Options” got to have better “Options”. Denon needs better software options for their units and the pc/mac. This is the advantage the other dj softwares have over Prime Software, better “Options” also more updates. Metaphor Example; I have an IPhone but Android has better options and that’s why most Android users will not go to Apple. . Denon last update (1.2.2) was October 2018, do you know how many updates Pioneer Rekord Box and Serato Dj have done an update since October 2018?? I dealt with these types of issue with M-Audio (your sister company) about Torq the software long time ago. I know this is caused by your mother company InMusic. InMusic has the developers attention on something else beside Prime Software.
Denon or admin, I’m not looking for some condolence reply about the upcoming software updates or you will pass along my concerns to your developers. I just make adjustment to my gear and knowing you will not do anything soon. Not saying you will not do something but not soon. M-Audio has shown me this behavior, they did nothing at the right time.