Getting a loud hiss

Hello everyone,

I just got my denon prime go. I put in a sd card and it reads the test song. I played the song through my headphones and it works fine. When i connect my speaker to the XLR output I’m getting a really bad hiss (60 cycle hum). Ive tried several different xlr cables and im getting the same issue. Ive tested both the right and left master out and got the same issue.

My master is at 50% and my channell is up to 50%.

Same result on AC and battery?

Have you tried in a different environment and another speaker?

Sounds like a ground issue but I’m not qualified to tell you that 100%.

Call support. Search here and you should find the numbers. (Sorry I’m on my phone)