In every version of EP so far (including V1.5 which I just upgraded to), I encounter the same issue:
When I start EP with an external monitor connected, EP’s startup splash screen appears and everything goes well until it reaches “Initializing Graphical User Interface”.
At this stage, EP always hangs with a continuous CPU-load varying around 15% 368,1MB of RAM in use, no disk activity and no network usage.
All I see is the splash screen on my laptops built-in display and a white window on my external display.
Here’s what I already tried:
update all drivers
Force EP to use the nvidia GPU (nvidia GTX 1050) instead of built in Intel GPU
Force EP to use built-in Intel GPU
Found in the windows logbook (eventvwr.exe) an “Application Hang” error pointing to “Engine Prime.exe”. I was not able to find the root cause.
Tried waiting for 10 minutes, to no avail
The obvious solution is to disconnect the external display (in which case it works), but then I loose the benefit of having a large display (27" vs 15").
I was kinda hoping that this issue would have been resolved in the new 1.5 version, but apparently this was not resolved.
Or maybe this is behavior by design and EP simply does not support external displays?
Anyone else encoutnered this?
Thanks in advance for any help. It is much appreciated.
(PS: I searched through the forum before posting this. I found some related topics, but never the exact same issue… Or I’m just not that good at searching a forum )
Then EP starts normally. I can then easliy drag EP window to my external monitor. So everything seems fine. One thing I might need to mention: my built-in laptop screen is 15" with a FHD resolution (1920x1080), refreshrate of 60 Hz and bit depth of 6 bits (per channel, for a total of 24bits), while my external screen is 27" with a UHD resolution (3840x2160), refreshrate of 60Hz and bit depth of 8 bits (per channel for a total of 32bit).
Might the difference in resolutions have anything to do with the issue?
Is anyone else working with an external monitor on a laptop?
UPDATE:
After some trial and error, I was able to collect additional info and I am able to narrow it down.
When EP is open (and external monitor is connected):
If I close down EP with the EP-window maximized on my built-in laptop screen and I start EP again, it launches normally (even with the external monitor connected). When restarted, the EP-window is again on my built-in laptop screen.
If I close down EP with the EP-window maximized on my external screen and I restart EP, EP is not able to launch and it blocks at the point in the orginal post.
So I am pretty confident that the issue is related to:
the difference in resolutions (FHD vs UHD) between built-in and external screen
OR
the difference in bit depth between built-in and external screens: 6-bit per channel (=24-bit) vs 8-bit per channel (=32-bit)
This info should be detailed enough to provide as feedback to the developpers. Does anyone know where to report bugs or how to reach the developpers?
Reviving this because I had the same problem as of latest version (2.1.0) and the comments here helped identify and workaround the issue. Starting up Engine DJ would cause it to try to go fullscreen on my external monitor. It always froze during initializing.
To resolve this, I have to disconnect my external monitor before starting up Engine DJ. This is a hassle.
This problem has resurfaced in v3.1.0 - never had an issue with this until today - which was a bit panic-laden as I was doing my final export before a show… kinda needs to be fixed permanently.
Today the same thing happened for me out of nowhere! I stream music from engine dj pc to my players and today the App crashed after connecting and then Engine OS does not start after initializing completes. I just have a white window.
Tried to run as admin, uninstalled engine dj multiple times and nothing changed.
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