Dropouts on brand new MCX 8000

Legacy Products Controllers
1

Hello everyone,

I have been experiencing dropouts ever since I first plugged in my new MCX8000 controller to my Windows 10 PC. I noticed within the first 30 minutes that something wasn’t right. I was experiencing sporadic yet consistent dropouts - i.e. music would audibly and noticeably pop. Although this popping noise only lasts probably a hundred milliseconds or so, it occurs much more often than I would expect a high-end piece of equipment to be producing. These drop-outs occur when I am just playing music from Spotify or Youtube as well as in Serato when I am actually mixing. They occur anywhere between 10 seconds after another to 5-10 minutes

Thins I have tried:

  • Updated all drivers (chipset, USB Ports, ethernet, graphics, etc.)
  • Changed windows setting to prefer performance over appearance
  • Power plan has been modified to never allow the monitor or the system to go to sleep
  • Ability for Windows to selectively turn off USB ports to save power in the Device Manager has been disabled
  • I have also tried different USB ports (2.0 and 3.0) on my PC with no effect
  • Monitoring registered latency with LatencyMon, result: “Your system appears to be suitable for handling real-time audio and other tasks without dropouts” after ~13 minutes of mixing in Serato (more detailed results at end of Post)

Specs of PC:

  • AMD Ryzen 1700 (base 3GHz) → is this okay to use for Denon DJ Products? I could not find any minimum system requirements for the MCX8000 but thought maybe Intel processors work better
  • 16 gb DDR4 RAM 3000 MHz (underclocked at 2133)
  • MSI Tomahawk B450 Motherboard
  • AMD RX580 Graphics card (MSI build)

Using most recent Versions of MCX8000 Windows Driver (1.0.5), MCX Firmware (2.1) and Serato (2.1.2)

LatencyMon Results:

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LatencyMon_Results.txt (14.9 KB)

2

Have you tried adjusting latency in Serato? I’ve too have experienced the pops and clicks, was cured completely by kicking up the latency in Serato.

3

AMD cpu not recommended for Serato, some folks use it though.

1 Like
4

Yeah I have done that now too. Bumped up the buffer size to the largest possible and still noticed dropouts.

5

mufasa may be on to something in that case.

6

Hi @cwm5412, thank you for your detailed post. Looks like you;ve been thorough in your testing, I’d recommend contacting our Global Support team to see how this can be resolved for you: https://

Regards J

7

I am having a similar issue on my HP I7 Laptop with 8gb of RAM and 16 of Optane RAM. I played 3 times last weekend and my sound became garbled where I had to hit the audio latency a few times. That was Friday. Then Saturday I forgot to hook up my laser mouse and it worked perfectly. I just got this controller too. It definitely seems like it’s computer issue and not a controller issue but, that controller does have two video screens that a lot of controllers don’t have so, it’s gonna take up some resources on the PC. I even stopped using my USB WD Passport drive which is USB powered. I got a hard drive that I plug in now. I really haven’t heard the garbled issue since I unplugged my mouse. This controller also should be used with USB 2.0 ports as stated in the instructions.