Display jog wheel crashed

The jog wheel display of one of my SC5000 has completely crashed… The whole player itself is very slow, especially during starting up. It gives the message: display firmware wasn’t loaded and ask for firmware update, however: no succes. Is this really a hardware problem?


When did this happen? During or right after the firmware update? Did you try to update again? If this doesn’t help try to downgrade.

It happened while playing I guess, I tried everything after: update, downgrade etc. but the screen stays stuck

Get in touch with Denon support. You won’t find a fix here.