Denon sc5000 Prime problem

Can you help and tell me how to make factory reset on Denon sc5000 Prime ?. I Know that - Utility -> Reset all settings to default , but after switching on the player nothing work .

Hi @Georgui - Someone will be able to help if you could tell us what the actual problem is. Maybe detail what you mean by ‘nothing work’ obviously it’s powering on so we need a bit more to go on to offer you any advice. Thanks!

Good point…

I don’t know , it’s a software , or hardware problem . The player don’t read the flash memory ( put the memory in usb ) , the buttons do not work . I tried to reinstall the new version , both on the computer and with flash memory, but nothing works . Do you want me to upload a video of the problem , or so everything is clear ?