I’ve put two posts on the forum regarding a problem I’m having with my prime 4 and still haven’t been able to get to the bottom of it. I’ve called ’ in music brand ’ which I’m led to believe is affiliated to Denon uk, and I’ve also left emails via the Denon website and had no replies. Could someone please tell me who I should contact regarding this problem of the prime 4? I gig regularly and I cannot get my cross fader working atall. I changed the contour of the cross fader so it fades in and out but it still didn’t work but what I noticed was the volume controller knob above the split button was working like the cross fader while it was in the fade in and out contour . Very strange.
I’m not sure who to contact with this problem as my phone calls and emails aren’t getting me any where are the moment. Any help would be grateful