Is it only me or is there a general problem. For all my carefully filled support requests (I have attached all and everything what was requested), and in the meanwhile I filled around 5 I never got an answer. The only thing I ever got is an email asking me to fill a survey if I was happy with the result. Of course I was not.
Also after the introduction of LC6000 last year in spring there is until now no way to select it in the product selection dropdown.
On the other side for support requests related to Akai products (as well inMusic support) I always got a friendly answer after some days.
Consider there is an issue with form submission and they are getting never notified on support requests.
I am really wondering why.