Controller not recognised in any pro software

Hi folks this is my first post and i must apologise as it is a cry for help, I have just ventured into the dj controller minefield and i have some problems already, My controller functions fine on free programs such as VDJ and Serato Lite but i get no function at all when using Pro trial versions of afore mentioned software programs, Am i missing something in the setup of the controller? I have tried to run the controller with a macbook Air and a windows laptop and both systems give me the same problems. Can the technical guru’s help me on this please.

Check that you have the latest firmware

I have no issues using the 6000mk2 with Serato DJ Pro.