All crates disappeared

I sorted out all of my crates last night and had them on my sub stick, ive just gone on my prime 4 and not a single one is there

Hi @Lucarowe30

I think a bit more information would be useful to help you sort this issue.

Some questions to get support started:

  • First a clarification: Sub stick probably is USB, right?
  • Did you sort out on Mac/PC with Engine Prime desktop software or on the unit (Engine OS) itself?
  • What is the brand / model of the used storage device?
  • What is the used file format system (ExFAT, FAT32)? If FAT32, how big is the Engine folder?
  • Did you safe eject the storage device?
  • Can you provide a step by step reproduction?
  • What version/build of firmware and software is used?
1 Like