I sorted out all of my crates last night and had them on my sub stick, ive just gone on my prime 4 and not a single one is there
Hi @Lucarowe30
I think a bit more information would be useful to help you sort this issue.
Some questions to get support started:
- First a clarification: Sub stick probably is USB, right?
- Did you sort out on Mac/PC with Engine Prime desktop software or on the unit (Engine OS) itself?
- What is the brand / model of the used storage device?
- What is the used file format system (ExFAT, FAT32)? If FAT32, how big is the Engine folder?
- Did you safe eject the storage device?
- Can you provide a step by step reproduction?
- What version/build of firmware and software is used?
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