after update player stuck in boot up phase

Continuing the discussion from After update player stuck in bootup phase:

Is this an issue you’re currently having? Is this with 5000 or 5000M?

yes I have a denon sc5000m

Is this whilst your updating to the latest firmware? Or just in general? If in general I would suggest switching the unit off. If it’s during an update I would contact technical support as it may be a fault with your unit.

after doing the update, the machine freezes

& just to confirm you are updating your player with the M update not the normal 5000 update? If that is the case, you will need to contact Technical support