Updated firmware attempt has disabled my mixer

Tried to update my mixer with the latest firmware. Now when I restart the mixer it just flashes and gets stuck in a restart loop. When I try to update firmware it just says that it cannot access the device.

Need some help here but customer support will not call me back. Apparently they are overwhelmed and I have been waiting for hours.

DJ James

I have exactly the same issue, so annoying as I can’t have a mix with my new equipment.

Help us please?

1 Like

Did you see this one from @Jason_DenonDJ on the first firmaware update:

I think edge may have wiped out the STM and DSP firmware before updating the USB Audio Device (XMOS). Which means that the XMOS cannot be updated until the STM and DSP have been restored.

Luckily, there is a solution. :slight_smile:

To fix this you will need to first update the CONTOL SURFACE (STM/DSP) Firmware. 1.Connect the X1800 PRIME to your computer via USB 1. 2.Power on the device while holding BACK + FX CUE + TAP. 3.Choose OK to start the update. 4.Next, follow the specific steps below for your OS.

Windows: •On your computer go to: C:\Program Files (x86)\Denon DJ\X1800 Firmware Updater\STM32 •Double click the Denon DJ X1800 Firmware Updater2 application. •This will run the Control Surface (DSP/STM) updater application. •Follow the on screen instructions to start the update process. •Once complete perform a factory reset. •Next, run the full X1800 Firmware Updater application again to complete the USB Audio Interface (XMOS) update. •Note: Once this completes you can skip the second portion of the update as you’ve already done this above.

Mac: •On your computer go to: Applications folder and find Denon DJ X1800 Firmware Updater.app •Right-click/control-click on the app and choose Show Package Contents •Go to Contents/Applications and launch FirmwareUpdater2.app •This will open the Control Surface (DSP/STM) update. •Follow the on screen instructions to start the update process. •Once complete perform a factory reset. •Next, run the full X1800 Firmware Updater application again to complete the USB Audio Interface (XMOS) update. •Note: Once this completes you can skip the second portion of the update as you’ve already done this above.

Maybe this helps?

3 Likes

I found the solution in the forums. The firmware update is actually 2 updates with 2 seperate update apps. The first one is supposed to open the second one upon completion. You need to find the second app located on your computer and run it to update your Control Surface v. 1.1.1

Then you can go back and run the other app that updates the USB Audio Interface.

That update will not work if the Control Surface Update has been erased.

1 Like

This issue was related to updates with 1.0 to 1.1 firmware. If you are a DJ updating an X1800 from v1.0 please carefully read the instructions in the ZIP file as the update is 2 steps.

Thanks!