Screen Freezing, Cannot Acces Ultility Menu, and How Bad Is DenonDJ Customer Service


#1

I just Bought MCX8000 Last Year, and a week later my MCX8000 got some issue like the Crossfader is not working,Both Screen Freezing. I suddenly send an email (Through Denon DJ Website) to ask for support (6/22/2017) and untill now i dont get any reply from any support technician from Denon. Thankfully my MCX8000 is Working again without any Service, i dont know how its work. But yeah it working again.

And… In 12/31/2017 yea my MCX8000 have a screen freezing again but this time its cannot go Ultility Menu, just like the View Button is not working but it get illuminated. And again i send an email to Denon DJ Support, but yeah i dont get any reply from They Support Technician.

Today 11/17/2018 i try to send an email again to DenonDJ. Hopefully they will reply this time. Yeah my MCX8000 is sitting in my desk for a year and it still got the Freezing Screen i try to turn on it every day. When i use Serato it working (sounds is coming out) but the screen is freezing up stuck at Booting Logo.


#2

Why not call them? Screen freezing issues have been addressed on the forum. You have to send the unit in.

@Chloe_DENONDJ