SC5000 dropping usb stick


#1

Hello, I have 2 SC5000’s and a prime mixer. 1 of the 2 units keep dropping the USB stick during a set. I then have to restart the unit for it to read the USB, it works fine on deck 1 with no dropouts. It looks like a faulty unit to me, can you offer any advise?


#2

Sorry you’re having problems. If it seems like a HW related issue, the best way to resolve this is to contact support directly. You can find more info here: https://denondj.com/support


#3

Have you tried any other USB drives in the device and had any problems with them?

Also is your firmware up to date on the effected unit.


#4

Make sure the thumb drive you are using doesn’t have an extraneous partition. I have noticed that the players have issues with thumb drives that I have split partitions on (from using for different things in Linux). This would also hold true for some Sandisk drives that have a seperate partition to house their management software.