Hi Chloe the screen freeze is a bit of a sore subject to be honest, my unit is now 6 months out of warranty. 2 weeks after warranty ran out i had to send the unit back to have the power switch sorted as it had stuck on which was kindly done free of charge as my warranty had just run out, but was advised if it had been any longer i would be charged. not sure what was done but the power switch was fixed (a component on the board was replaced) to fix this but they found another issue which required attention, which i was not told what that was but when i got it back i never suffered a screen freeze for 6-8 weeks then the freezes started again and have been an ongoing pain in the neck, i could understand it if i was using all the features and as tech support say to reduce the screen brightness, however the only features i ever use are play/pause, cue, pitch and cue points on the pads. the screen freeze is always the left hand screen and does it whilst using engine, serato or virtual dj. in firmware 1.5 i was running screen at 70% to prevent freezing i had to further reduce it to 60% after a period of time, now in version 2 in high brightness it still freezes so at present i’m running medium brightness, but i don’t know how long it will be before i need to reduce it to low.