HELP! I can't see crates, playlists, artists, bpm etc on the screen on MCX8000

I have emailed Denon and recieved a cut and paste response. I’ve updated my firmware, I’ve updated my usb’s so they are formatted FAT32. I can’t see crates, playlists, artists, bpm etc on the screen on MCX8000.

Ony my USB, Then under it “folder” then inside that “music” then inside that, only artists. When I play a song and then scroll - on the video’s it then goes into song lists but then it only shows one song for me.

I’m so frustrated and can’t seem to find a solution anywhere. It looks like it works perfectly on all the youtube videos.

You can use Engine Prime to prepare your usb sticks for MCX8000 only if you have the (still) beta 2.0 firmware.

I will guess you don’t so you should use the discontinued Engine 1.5.2 software.

Hi, i have firmware 2.0 and i have the same problem with Engine Prime. I cant see any crates on my controller only under folder, music etc and there i can see only artists. Is there a solution for this? I updated the firmware 2 days ago.

Thanks