Then indeed consider having your particular mixer looked at under warranty. As long as thereâs no evidence of warranty exclusions, such as something falling on the mixer, water damage etc etc, then itâll be covered. Youâre good to go.
Hi Gee Already had to send both of my sc5000âs back under warranty and one replacement as itâs screen wouldnât work now have no sc5000âs till two more come will have to return the mixer to in time as the cue buttons are getting looser. Gutted as I love my denon dj setup hopefully all will be sorted for the weekend as I have 3 gigs
Having owned the X1800 for less than a month. Two cue buttons have now âfallenâ through and no longer sit snug as they are supposed to.
Inititally the 3rd channel âfellâ and it was assumed a large object or force had struck the button. I checked all other channels are they were solid as expected. Last night however the 2nd channelâs cue âfellâ through. I know this button to be solid only last week so believe there is either a slight manufacture issue or this unit itself requires attention.
Either way, will be sending back for a replacement. Pain at this time of year however.
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Just to be curious. Did you guys treat the cue buttons gently or like play-pause buttons?
Mine still feel brand new and are still clicking. To be honest I only play at home and I have the unit since the end of summer.
My initial assessment when the first button died was that a large impact of âeventfulâ DJ had been a little agressive. However it happened to another DJ last night and I know for a fact he is not one to mis-use gear or treat it badly.
The buttons felt absolutely 100% to me Boxing day so can only assume there is a small part failure from a dodgy batch.
I should probably also mention that the gear is permanent in the club and stored with deck-savers anytime when not in use.
Update: Now lost the the 4th channel cue aswell. Which means 3/4 of these buttons have failed within a month 
When under warranty why donât you send it in for repair ?
Because of the time of year and distance to nearest Denon authorised seller. Would take longer than the time to next gig to replace the unit.
Will be sent back 2nd week of Jan.
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Your wild crazy theory is transparent hater trolling. The button on the Primes are of complete different mechanisms and electronics to what is insideand under the buttons of the MC ranges. So it do not mean that if one model has buttons that only can take a certain time of hard smashing that different models years later can all be described same
Stop trying to hijacks old old posts with no sense trash talk almost a year late on from the first post.
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and btw⌠every button of the whole world have a average span of lifetime⌠so who cares about now ? âŚ
Only had my x1800 for over 24 hours and already the channel 3 cue button is becoming loose and not sitting right.
Iâm gutted.
Clearly there is a problem Denon 
I just got the X1800. I havenât used the cue button yet, I better check that out. Ive been djing with just the BPM. The only thing I have spotted is that it seems my 12 o clock indicator on the hardware color FX knob does not appear to be at 12 o clock it seems slightly off visually. Could be my eyes though. Time to go to Specsavers
My cue buttons on x1800 are all still like as they were when New and I use it at home during week and out mobile at weekends 3 days
Lucky you.
I can only guess or at least hope that the problem only exists with a small batch of mixers that perhaps had some defects from the factory.
Well I think Iâm happy too. Using the mixer for over a year now. No CUE button defects. I did have an analog audio issue in the beginning, but got a new mixer back then.
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Whatâs going on with this? Can someone demonstrate that the Prime series has the same button design as the all-in-ones? Thatâs the claim of this youtube video:
The video doesnât show any prime unit only the 8000. The buttons shown definitely ainât Prime buttons
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The next time someone takes an SC5000 apart to lube the wheel or whatever or gets the X1800 cue buttons replaced, they need to make a video debunking that, then.
Update on this:
3 Channels have failed again. They will require sending back for repair.
Leading to a total of 6 buttons failing with the first 12 months of 2 nights/week use in a Club.
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