Having Sc5000 Problems


#1

Bought 1 Sc5000 about 6 weeks ago and after using it for over an hour i notice a few problems starting to happen. The big problem is when Layer A is playing and im mixing layer B the tempo on layer A starts to slow down. I turned on sync and the same thing happens. If i nudge the platter of the track on layer B the track on layer A slows down. Next problem was adjusting the beat grid on the fly. The track on the other layer that was playing started to stutter for about 5 seconds. Last problem was when loading a track the artwork on the middle of the platter. Not a big problem but annoying. Could it be a software? Any ideas? Didnt expect problems like this from a top of the range player.


#2

Try it all with a faster/better usb stick


#3

Thanks for the reply. Currently using a SanDisk Ultra Flair 3.0 drive. Anyone got any suggestions for a faster flash drive?


#4

speed shouldn’t be an issue unless you would be using a defect/very crappy USB drive, an average 20MB song ill be loaded in a few seconds even wih a USB 2.0 drive.

Sandisk Ultraflair is a good quality, so again the issue will not be caused by the USB drive, imho


#5

Well just bought an SSD drive and the exaxtly the same is happening. Feels like the processor can’t handle the both layers at the same time. Looks like i will have to contact Denon.


#6

Yes definitely! This is a defect.


#7

is this happening each time @JamieW i.e. can you repeat this issue and record it on video?


#8

Uploading: 2160_30_35.82_Dec102018_05.mp4…


#9

I would suggest contacting technical support as this sounds like it could be a default https://denondj.com/support


#10

My first SC5000 unit had problems similar to this. Denon replaced it and the new unit is fine.


#11

Thanks for your replies. Ive just emailed technical support.