Drive not reboot for update firmware


#1

Hallo, my sc5000 have a problem , when i try to update the firmware to the last update, the drive not reboot in update mode,only shut down. There is a fix? I’have recorded a video.


#2

Have you tried the USB stick method also?


#3

Update from usb stick is possible only from 1.2.0 release. My deck have 1.0.2.:frowning:


#4

Okay then you need to contact support.


#5

Hi @soki

Thanks for posting! If you have not already, let’s try doing a hard reset on the Denon DJ SC5000.

While the unit is powered on, press and hold the Power button on the back until the display goes blank. You may still notice the logo displayed on the jog wheel, this is normal. Once the screen is blank, release the power button and wait for the Denon DJ SC5000 to boot back up again.

When it has fully booted, attempt to try going to Utility > Utility > and select Reboot for Update Firmware.

Please let me know if this works out for you!


#6

Hi Gadu, i’ve try but nothing to do. The drive only shut down.


#7

Hi, not work…


#8

Hi @soki

I am sorry to hear that!

I would recommend contacting support for your region for further assistance!

Denon DJ Techinical Support