Denon Support no Repply


#1

It’s been almost 72h since I opened a warranty claim and still no response.

The thing is my MC7000 is giving somem problems.

Deck 4 isn’t working. When I push the 4 button, lights are gone, no software recognizes it. For example Serato shows “Throught” by deck 4 platter. Is a hardware problema because without any usb connected, I swich on the controller light up like allways, but if I push “4” button, lights go.

I hope some administrator can help me contacting support guys, like I saw in another post.


#3

Hi,

Thank you for contacting us!

Someone from our UK/EU team should be contacting you shortly, but because this is potentially a hardware failure, you will need to coordinate service with your local distributor. I would recommend contacting your local dealer and they should be able to point you in the right direction.


#4

Hi,

Thank you very much, they already contacted me.

As you say they told me to contact my dealer(web store) and manage warranty with them.

Everything is going well, I am now waiting for the shipment details to send the controller. I hope everything is done before christmas so I can use the controller to mix with my Friends.

Thanks again.

Kind regards.


#5

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