Customer no service!!


#1

Why is the moderator of this board on approving topics just one a day, M-F.

You don’t believe that the need for help could be urgent? I believe the point of the forum is to avoid people call your tech staff and instead helping each other out. But if all postings have to wait for a moderator that only looks at the board once a day on a business day only, then its best we just call into tech support and waste their time.


#2

Apologies Discus is a relatively new platform and it seems there may be a technical issue with the auto-moderation we are looking into this with the goal to turn off auto moderation entirely. Sorry for this additional frustration.


#3

Thanks for the reply. Seems like the Moderator is now off and I can post immediately.


#4

not for me, still waiting for posts to be approved


#5

reply to test how long posts take, one above was 4 days ago though it’s reflecting 4 hours.


#6

For me also.