After update player stuck in boot up phase

kama · January 4, 2019, 8:12am

Continuing the discussion from After update player stuck in bootup phase:

Chloe_DENONDJ · January 4, 2019, 10:27am

Is this an issue you’re currently having? Is this with 5000 or 5000M?

kama · January 4, 2019, 10:38am

yes I have a denon sc5000m

Chloe_DENONDJ · January 4, 2019, 10:54am

Is this whilst your updating to the latest firmware? Or just in general? If in general I would suggest switching the unit off. If it’s during an update I would contact technical support as it may be a fault with your unit.

kama · January 4, 2019, 10:56am

after doing the update, the machine freezes

Chloe_DENONDJ · January 7, 2019, 4:12pm

& just to confirm you are updating your player with the M update not the normal 5000 update? If that is the case, you will need to contact Technical support https://denondj.com/support